Call Center Manager
4.
0 Quick Apply Full-time 3 hours ago Full Job Description Job description We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness.
You will ensure that technology is utilized to a maximum and that staff are well-organized and productive.
An excellent call center manager must be an organized, reliable and results-driven professional.
They must have a practical mind to solve problems on the spot partnered with an ability to see the big picture and make improvements.
As a call center manager, you must have a positive attitude, excellent customer service and communication skills with customers and staff.
The goal is to do everything possible to attain goals and achieve great results for our company.
Responsibilities Develop objectives for the call center's day-to-day activities Conduct effective resource planning to maximize the productivity of resources (people, technology etc.
) Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.
) Assume responsibility of budgeting and tracking expenses Hire, coach and provide training to personnel to maintain high customer service standards Monitor and improve ordering, telephone handling and other procedures Evaluate performance with key metrics (accuracy, call-waiting time etc.
) Prepare reports for different departments or upper management Skills Proven experience as call center manager or similar position Experience in customer service is required Knowledge of performance evaluation and customer service metrics Solid understanding of reporting and budgeting procedures Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.
) Proficient in MS Office, Google Docs and call center equipment/software programs Outstanding communication and interpersonal skills Excellent organizational and leadership skills with a problem-solving ability Positive and patient High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated Certified Call Center Manager (e.
g.
CCCM) or equivalent qualification is a plus Job Type:
Full-time Salary:
$20.
00 - $25.
00 per hour
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Schedule:
Monday to Friday Supplemental pay types:
Bonus pay Education:
High school or equivalent (Preferred)
Experience:
Sales
Experience:
10 years (Preferred) Customer Service:
10 years (Preferred) Call Center Management:
8 years (Preferred) Work Location:
One location Work Remotely:
No Work Location:
One location Job Type:
Full-time Pay:
$20.
00 - $25.
00 per hour
Benefits:
Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Ability to commute/relocate:
Brooksville, FL 34604:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Google Docs:
1 year (Preferred) Call center management:
5 years (Preferred) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Quick Apply Full-time 3 hours ago Full Job Description Job description We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness.
You will ensure that technology is utilized to a maximum and that staff are well-organized and productive.
An excellent call center manager must be an organized, reliable and results-driven professional.
They must have a practical mind to solve problems on the spot partnered with an ability to see the big picture and make improvements.
As a call center manager, you must have a positive attitude, excellent customer service and communication skills with customers and staff.
The goal is to do everything possible to attain goals and achieve great results for our company.
Responsibilities Develop objectives for the call center's day-to-day activities Conduct effective resource planning to maximize the productivity of resources (people, technology etc.
) Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.
) Assume responsibility of budgeting and tracking expenses Hire, coach and provide training to personnel to maintain high customer service standards Monitor and improve ordering, telephone handling and other procedures Evaluate performance with key metrics (accuracy, call-waiting time etc.
) Prepare reports for different departments or upper management Skills Proven experience as call center manager or similar position Experience in customer service is required Knowledge of performance evaluation and customer service metrics Solid understanding of reporting and budgeting procedures Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.
) Proficient in MS Office, Google Docs and call center equipment/software programs Outstanding communication and interpersonal skills Excellent organizational and leadership skills with a problem-solving ability Positive and patient High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated Certified Call Center Manager (e.
g.
CCCM) or equivalent qualification is a plus Job Type:
Full-time Salary:
$20.
00 - $25.
00 per hour
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Schedule:
Monday to Friday Supplemental pay types:
Bonus pay Education:
High school or equivalent (Preferred)
Experience:
Sales
Experience:
10 years (Preferred) Customer Service:
10 years (Preferred) Call Center Management:
8 years (Preferred) Work Location:
One location Work Remotely:
No Work Location:
One location Job Type:
Full-time Pay:
$20.
00 - $25.
00 per hour
Benefits:
Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Ability to commute/relocate:
Brooksville, FL 34604:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Google Docs:
1 year (Preferred) Call center management:
5 years (Preferred) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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